Disney Customer Experience
I have a lot of friends who would tell me that they spend a lot of time at Disney World, and I just didn’t get it.
Why are adults keep coming back to Disneyland?
I want to talk about a lesson I learned from my recent trip to Walt Disney in Florida.
It’s all about choosing your battles, marketing, and how you charge your clients.
You designed an experience where you are going to bring customers back. [4:13]
Make a positive first impression. Know what your customers are going through. [6:22]
Know where to charge and make your money. [7:09]
Customers want to keep coming back if they feel they are treated well. [9:23]
Clients want to come back and buy additional products and services based on determining what will leave a positive taste for them. [11:58]
… and much more!