HTC Book Series 06 – The Customer Journey
When I started to launch my high ticket courses and my coaching programs back in the day, I didn’t have a clear idea of what a customer journey was.
I realized that a customer journey means to take somebody from point A to point B.
When you set the customer journey correctly, they will be your customer for life.
Find out here the importance of the customer journey.
You'll Discover:
-
Nobody wants to stop once they get to a particular milestone or momentum. [3:04]
-
Understand that once the promise and obligation are fulfilled, they will have new problems, and if you don’t understand, a couple of things can happen. [3:41]
-
Getting crystal clear on your customer journey is a crucial component to long-term success. [4:24]
-
Map out your customer journey. [4:58]
-
People focus on the big goal most of the time, but we can often fine-tune and zoom in on a mini-goal. [5:48]
… and much more!