HTC Book Series 06 – The Customer Journey
When I started to launch my high ticket courses and my coaching programs back in the day, I didn’t have a clear idea of what a customer journey was.
I realized that a customer journey means to take somebody from point A to point B.
When you set the customer journey correctly, they will be your customer for life.
Find out here the importance of the customer journey.
Nobody wants to stop once they get to a particular milestone or momentum. [3:04]
Understand that once the promise and obligation are fulfilled, they will have new problems, and if you don’t understand, a couple of things can happen. [3:41]
Getting crystal clear on your customer journey is a crucial component to long-term success. [4:24]
Map out your customer journey. [4:58]
People focus on the big goal most of the time, but we can often fine-tune and zoom in on a mini-goal. [5:48]
… and much more!